FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Lookup/Track Your Order page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

A: Our warehouses are located around the world. For domestic orders in the United States, Please allow 2 to 4 days for processing time and 10 to 21 business days for delivery however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! You will receive an email once the order is shipped. For International orders, please allow up to 30 days.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Super Smart Products provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: We do our best to source the most unique, innovative and smart products we can find, and to make sure that you, our customers, always have the best possible experience when shopping with us, we want to back that up with a risk-free ironclad 45 day guarantee.

If for some reason you don't have a positive experience with us, please let us know and we'll do whatever we can to make sure you are 100% satisfied with your purchase. 

We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.